Allow 1-6 business days before your order is processed and shipped your orders. Customized items may take longer time about 15-21 business days to processing. Quaint Palace offers free shipping on all orders over USD$100.

Yes! Quaint Palace ship worldwide and a customized shipping quote will be provided during checkout based on the shipping address and items on the order. Please note that duties/taxes/VAT are not included in the order total and may be collected by the shipping carrier in the destination country.

We hope that you love your purchase, but if you are not completely satisfied for any reason, we will gladly accept returns for all products within 14 days of delivery.

It can take up to 3–7 business days to process your refund once we’ve received the package. We will send you an email confirmation once it’s complete. Please allow 5–10 business days for refund transactions to reflect on your bank statement after completion.